Cisco TelePresence

Interoperability Database

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We endeavor to make our Cisco TelePresence products interoperable with all relevant standards-based equipment. Although it is not possible to test all scenarios, the testing on which this data is based covers most common functions of the listed endpoints and infrastructure.

The following pages describe the software releases that were tested for interoperability with Cisco TelePresence products. The results are grouped by product range. It is not possible to guarantee that all the models listed in the Product(s) column have been tested with the specified software release, although to the best of our knowledge we believe that all such models are interoperable with the associated software release. The absence of a device or release does not imply a lack of interoperability.

Cisco TelePresence System EX Series software version TC6.0.0

Show data for version: TE6.0TC7.3.4TC7.3.3TC7.3TC7.1TC7.0.2TC7.0.1TC6.3TC6.1TC6.0.0TC6.0.0TC5.1.7TC5.1.4TC5.1.2TC4.0.0

Cisco TelePresence

Product(s) Software releaseComments
4200 series, 4500 series, 8000 series, Cisco TelePresence MCU Series products 4.3

No issue found
4200 series, 4500 series, MSE 8420, MSE 8510, Cisco TelePresence MCU Series products 4.2

No issue found
4500 series, 4200 series, 8000 series, Cisco TelePresence MCU Series products 4.1

No issue found
Cisco IP Video Phone E20 TE4.1

SIP/H.323: No issues found.
Cisco TelePresence Content Server S5.2

No issues found.
Cisco TelePresence Content Server S5.3

No issues found.
Cisco TelePresence Content Server S5.1

No issues found.
Cisco TelePresence Content Server S4.1

No issues found.
Cisco TelePresence Exchange System 1.2

Supported Cisco TelePresence Endpoints for Cisco TelePresence Exchange System Release 1.2
Cisco TelePresence MCU Series products 4.4

No issue found
Cisco TelePresence Multipoint Switch (CTMS) 1.8
  • 1.8: 1080p is not available to any other endpoints than C-Series endpoints.
  • 1.8: Initial release of CTMS 1.8.0 supports 720p only with all endpoints running TC5.0 or later.
  • 1.8: Secure meetings are not supported.
  • When dialing to the CTMS, VCS cannot be interwork the call (H.323 to SIP conversion). Such a conversion will make the call drop.
  •  1.8: Minimum call rate to join a CTMS conference is 2.25Mbps, as CTMS requires minimum 720p resolution.
  • TC interoperability must be enabled on the CTMS.
  • Black Screen Codes are supported, but these will not work if the system is behind a firewall.
  • CSCud36845: CTMS can not handle mid call re-invite causes problems in mixed 720p/1080p environments
  • CSCud45692: CTMS does not respect capability set from a 720p restricted C- series endpoint. This may cause no video after the 15-minute session refresh because the 1080p30/720p60 capable endpoints will start transmitting this resolution,which the 720p endpoint cannot decode.
Cisco TelePresence Multipoint Switch (CTMS) 1.9
  • 1.8: 1080p is not available to any other endpoints than C-Series endpoints.
  • 1.8: Initial release of CTMS 1.8.0 supports 720p only with all endpoints running TC5.0 or later.
  • 1.8: Secure meetings are not supported.
  • When dialing to the CTMS, VCS cannot be interwork the call (H.323 to SIP conversion). Such a conversion will make the call drop.
  •  1.8: Minimum call rate to join a CTMS conference is 2.25Mbps, as CTMS requires minimum 720p resolution.
  • TC interoperability must be enabled on the CTMS.
  • Black Screen Codes are supported, but these will not work if the system is behind a firewall.
  • CSCud36845: CTMS can not handle mid call re-invite causes problems in mixed 720p/1080p environments
  • CSCud45692: CTMS does not respect capability set from a 720p restricted C- series endpoint. This may cause no video after the 15-minute session refresh because the 1080p30/720p60 capable endpoints will start transmitting this resolution,which the 720p endpoint cannot decode.

 
Cisco TelePresence Server 2.2(1.54)

CSCud79767: Content from CUCM-registered C-series endpoints can take 10 seconds to arrive at TS. Fixed in TS 2.42
Cisco TelePresence Server 2.3(1.55)

CSCud79767: Content from CUCM-registered C-series endpoints can take 10 seconds to arrive at TS. Fixed in TS 2.42
Cisco TelePresence Server 3.0(2.24)

CSCud79767: Content from CUCM-registered C-series endpoints can take 10 seconds to arrive at TS. Fixed in TS 2.42
Cisco TelePresence System 500-37, 1000, 1100, 1300-65, 3000, 3010, 3200, and 3210 1.10

No issues if the CTS system is registered to Unified CM version 8.5.1, 8.6(2a)SU2 or a later version.

If the system running TC software is registered to Unified CM version 8.6.x, the following parameters apply:

Maximum video: 720p

Audio: G.722 (with 8.6(2a)SU2 and later, AASC-LD LATM is supported for audio)

Security: Secure

Presentation: Yes (BFCP)

For more information about products that are compatible with systems running CTS 1.10 software, refer to the Cisco TelePresence System Software Version Compatibility - 1.10 Releases document at the following URL: http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_10/compatibility/cts_compatibility_1_10.html
Cisco TelePresence System MXP Series F9.3.1

H.323/SIP: No issues found
Cisco TelePresence System MXP Series F9.3.1

H.323/SIP: No issues found.
Cisco TelePresence System TX 1300 47, Cisco TelePresence System 500-32, Cisco TelePresence System TX1300 47, Cisco TelePresence System TX1310 65, Cisco TelePresence System TX9000, Cisco TelePresence System TX9200 TX6.0.0

SIP: 1080p60 support on Lago 1G codecs Encrypted calls supported with TC6
CSCue12132: In a point-to-point call between TX9000 running TX6.0 and TC6 the TC6 endpoint has decoding errors on 1080p if the TX6.0 endpoint has previously dialed a CTMS. Bug is identified in TX software.

No issues if the TX or CTS system is registered to Unified CM version 8.5.1, 8.6(2a)SU3 or a later version.

If the system running TC software is registered to Unified CM version 8.6.x, the following parameters apply:

Maximum video: 720p

Audio: G.722 (with 8.6(2a)SU2 and later, AASC-LD LATM is supported for audio)

Security: Secure if running TC 6.x, non-secure if running TC 5.x

Presentation: Yes (BFCP)

For more information about products that are compatible with systems running TX6.0, refer to the Cisco TelePresence TX System Software Version Compatibility and Interoperability with Other Devices—6.0.x Releases document at the following URL: http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/compatibility/tx_sw_compatibility_6_0.html
Cisco TelePresence System TX9000, Cisco TelePresence System TX9200 1.9.1

SIP: Encrypted calls supported with TC6 CSCtz95144: TX9000 version earlier than 1.9.2 does not handle RTCP PLI on the BFCP channel, which results in no presentation.
Cisco TelePresence Video Communication Server (VCS) X7.0.1

SIP: Both Assent and H.460.18/.19 traversal technologies are supported

H.323: If you configure a trunk towards CUCM 8.6 or 9.0, you must create a custom SIP trunk that does not remove BFCP lines towards CUCM. If you choose CUCM as profile in the VCS, BFCP will be removed and dual stream (BFCP) will not be possible between CUCM and VCS.
Cisco TelePresence Video Communication Server (VCS) X7.1

If you configure a trunk towards CUCM 8.6 or 9.0, you must create a custom SIP trunk that does not remove BFCP lines towards CUCM. If you choose CUCM as profile in the VCS, BFCP will be removed and dual stream (BFCP) will not be possible between CUCM and VCS.
Cisco TelePresence Video Communication Server (VCS) X7.2

If you configure a trunk towards CUCM 8.6 or 9.0, you must create a custom SIP trunk that does not remove BFCP lines towards CUCM. If you choose CUCM as profile in the VCS, BFCP will be removed and dual stream (BFCP) will not be possible between CUCM and VCS.

No video is seen on a C60 if the following conditions are met:

  1. A Cisco TelePresence System 500 Series, 1000, 1100, 1300 Series, 3000 Series, 3200 Series, or TX9000 Series calls a C60.
  2. The products mentioned in Step 1 share a presentation with the C60.
  3. The C60 places the call on hold, then resumes the call.


Under these conditions, neither the main video nor the presentation is seen by the C60.
MPS Gateway J4.6

CSCuc81894: C-series codec shows black screen momentarily in a MPS voice switch conference J4.6 when switching between 4:3 image and 16:9 image
MPS Gateway J4.5

CSCuc81894: C-series codec shows black screen momentarily in a MPS voice switch conference J4.6 when switching between 4:3 image and 16:9 image
TANDBERG MCU D3.10

No issue found.

Cisco

Product(s) Software releaseComments
Cisco Unified Communications Manager 9.0

 

  • „Native registration. Encrypted calls are not supported in 8.6.
  • DTMF: KPML is not supported. If you use an H.323 Gateway to access a public telephone line, DTMF will not work. To resolve this:
    • Convert IOS Gateway to SIP or MGCP.
    • Insert a Unified Border Element between the CUCM and the H.323 Gateway to do SIP to H.323 conversion (CUCM-SIP-CUBEH. 323-GW).
  • „If you experience random call drops make sure the default maximum size for SIP message in CUCM is set to 11000 bytes (default is 5000 bytes)
  • „If dual stream (BFCP) does not work:
    • Enable BFCP on SIP profile for endpoints in CUCM.
    • Enable BFCP for SIP trunk profile if calling to/from a Cisco VCS.
  • NTP: Configure Unicast NTP references for endpoints in CUCM.
  • „Provisioning: Make sure the endpoint has a DNS server that can resolve the host name, or change CUCM > System > Server, to be IP address instead of hostname.

 
Cisco Unified Communications Manager 8.6.2
  • „Native registration. Encrypted calls are not supported in 8.6.
  • DTMF: KPML is not supported. If you use an H.323 Gateway to access a public telephone line, DTMF will not work. To resolve this:
    • Convert IOS Gateway to SIP or MGCP.
    • Insert a Unified Border Element between the CUCM and the H.323 Gateway to do SIP to H.323 conversion (CUCM-SIP-CUBEH. 323-GW).
  • „If you experience random call drops make sure the default maximum size for SIP message in CUCM is set to 11000 bytes (default is 5000 bytes)
  • „If dual stream (BFCP) does not work:
    • Enable BFCP on SIP profile for endpoints in CUCM.
    • Enable BFCP for SIP trunk profile if calling to/from a Cisco VCS.
  • NTP: Configure Unicast NTP references for endpoints in CUCM.
  • „Provisioning: Make sure the endpoint has a DNS server that can resolve the host name, or change CUCM > System > Server, to be IP address instead of hostname.

 

LifeSize

Product(s) Software releaseComments
Express LS_EX1_4.7.18 (15)

H.323/SIP:

SIP transfer/hold does not work.
LifeSize is unable to start presentation (BFCP).
Passport LS_PP1_4.8.0 (59)

SIP/H.323 transfer does not work.
Room 200 LS_RM2_4.7.18 (15)

H.323/SIP:

When encryption is set to Best Effort the call will not be encrypted on SIP. Workaround is to set encryption to ‘On’.
SIP/H.323 transfer does not work. SIP BFCP (dual stream) does not work.

Microsoft

Product(s) Software releaseComments
OCS 2007 R2

SIP over VCS trunk: Maximum resolution CIF unless used with Cisco TelePresence Advanced Media Gateway (720p 30fps Maximum)

Polycom

Product(s) Software releaseComments
HDX 8000 HD 3.0.5

H.323/SIP:

SIP Transfer does not work.
H323 transfer reported as cannot connect even when successful
RMX 7.6

Basic SIP/H323 call OK
VSX 7000e, VSX 7000 9.0.6.1

H.323/SIP:

At low video rate and with main video set to sharpness the VSX will not display any video.
SIP/H.323 transfer does not work.
H.264 is only used on lower bandwidths.

RadVision

Product(s) Software releaseComments
Radvision XT5000 3.0

H323/SIP:

1080p60 does not work. Upcoming fix on Radvision side. SIP Hold causes XT5000 to hang up call after 30s.
BFCP does not work FECC does not work.
Scopia Elite 7.5.0.18.6

BFCP does not work
Scopia Elite 8.0

BFCP does not work

Sony

Product(s) Software releaseComments
PCS-1 03.41

H.323/SIP:

Dual stream is limited to 1 FPS.
The main video frame rate will never exceed 15 FPS.
PCS-XG80 2.31.00

H.323/SIP:

SIP Far End Camera Control does not work.
SIP encrypted calls does not work. SIP/H.323 transfer does not work.
Sony is unable to start presentation (BFCP).