Cisco TelePresence

Interoperability Database

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We endeavor to make our Cisco TelePresence products interoperable with all relevant standards-based equipment. Although it is not possible to test all scenarios, the testing on which this data is based covers most common functions of the listed endpoints and infrastructure.

The following pages describe the software releases that were tested for interoperability with Cisco TelePresence products. The results are grouped by product range. It is not possible to guarantee that all the models listed in the Product(s) column have been tested with the specified software release, although to the best of our knowledge we believe that all such models are interoperable with the associated software release. The absence of a device or release does not imply a lack of interoperability.

Cisco TelePresence ISDN Gateway software version 1.5(1.16)

Show data for version: 2.2(1.79)2.22.1(1.49)1.5(1.16)1.4(1.9)

Aethra

Product(s) Software releaseComments
X5 11.0.6B Far End Camera Control issues
Far End Camera Control (FECC) will not work if floor and chair control pass-through is enabled on the ISDN Gateway. To disable this feature, go to Settings > ISDN and disable Floor and chair control pass-through.

LifeSize

Product(s) Software releaseComments
Room, Team 4.0.3, 3.5.2, 3.5.0, 3.0.7, 3.0.0, 2.13, 2.6.5, 2.6, 2.5.2 No video is sent to the endpoint when viewing the Auto Attendant.
The ISDN Gateway Auto Attendant only advertises H.261 on the capability set and the Lifesize Endpoint does not currenty support H.261, hence no video is sent to the endpoint when viewing the Auto Attendant.

NTT

Product(s) Software releaseComments
Phoenix Mini 2.00 No video received when using Floor and Chair control
No video is received from the endpoint to the Codian MCU via the Codian ISDN GW if H.243 Floor and Chair Control is enabled on the Codian ISDN GW.

To resolve this issue, disable H.243 Floor and Chair control on the ISDN GW by going to Settings > ISDN. Disable Floor and chair control pass-through.

Phoenix Mini 2.00 Problems with video negotiation if H.264 video codec is enabled
Problems exist with video negotiation if H.264 video codec is enabled on the ISDN GW. Work-around is to disable H.264 video codec on the dial plan when calling this endpoint.

PictureTel

Product(s) Software releaseComments
Concorde 4500 3.62V2 Requires the disabling of codecs on the ISDN GW.
It is recommended that certain options be disabled/enabled on the ISDN GW when used with IMUX endpoints.

  1. Go to Settings > ISDN.
  2. For Compatibility, set the following:

    • Send calling number - Disabled
    • Send “sending complete” – Enabled
    • Legacy capabilities - Disabled
  3. Disable the following codecs (note that these codecs can also be disabled in the dial plan by selecting custom codecs):

    • Video codecs allowed: H.264
    • H.239 codecs allowed: H.263, H.264

Polycom

Product(s) Software releaseComments
VSX 3000, VSX 5000, VSX 7000e, VSX 8000 8.5.2, 8.5.1, 8.0.3 Audio issues with G.722.1 Annex C.
Audio issues exist with the G.722.1 Annex C and VSX 7000 and 8000 versions 8.0.x to 8.5.2. Polycom have resolved this issue in version 8.5.3.

Workaround:

To workaround this issue, disable G.722.1 Annex C on the ISDN GW. To do this, go to Settings > ISDN > ISDN Codec settings

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VSX 7000, VSX 3000, VSX 5000, VSX 7000e, VSX 8000 8.5.3, 8.5.2, 8.5.1, 8.0.3 Point-to-point calls with LifeSize endpoints.
When placing a point-to-point call between a Polycom VSX and LifeSize endpoint (with networker) over the ISDN Gateway, no video is received by the LifeSize endpoint.

Workarounds:

  • Connect the call via the ISDN Gateway Auto Attendant
  • If placing a call over two ISDN Gateways (IP -> GW -> GW -> IP), then disable H.264 on the Settings page of the GW to establish a successful call