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We endeavor to make our Cisco TelePresence products interoperable with all
relevant standards-based equipment. Although it is not possible to test all
scenarios, the testing on which this data is based covers most common functions
of the listed endpoints and infrastructure.
The following pages describe the software releases that were tested for
interoperability with Cisco TelePresence products. The results are grouped by
product range. It is not possible to guarantee that all the models listed in the
Product(s) column have been tested with the specified software release, although
to the best of our knowledge we believe that all such models are interoperable
with the associated software release. The absence of a device or release does
not imply a lack of interoperability.
Cisco TelePresence
| Product(s) |
Software release | Comments |
|---|
| Cisco TelePresence Content Server |
S4.1 |
SIP calls into the MCU fail, but SIP calls from the MCU to the Content Server work. H.323 calls work in both directions. |
| Cisco TelePresence C Series, Cisco TelePresence MX Series, Cisco TelePresence SX20 Quick Set, Cisco TelePresence System EX Series, Cisco TelePresence System Integrator C Series |
TC6.0.0 |
No issue found |
| Cisco TelePresence System 500-37, 1000, 1100, 1300-65, 3000, 3010, 3200, and 3210 |
1.10 |
Tested to work with the Cisco MCU 4500 series registered to VCS version X7.2, X7.1, or X7.0, if the system running TX software is registered to Cisco Unified Communications Manager Version 9.1(1) or 8.6(2a)SU3.
For more information about products that are compatible with systems running CTS 1.10 software, refer to the Cisco TelePresence System Software Version Compatibility - 1.10 Releases document at the following URL: http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_10/compatibility/cts_compatibility_1_10.html |
| Cisco TelePresence System Quick Set C20, Cisco TelePresence Codec C40, Cisco TelePresence Codec C60, Cisco TelePresence Codec C90, Cisco TelePresence System EX60, Cisco TelePresence System EX90, Cisco TelePresence System Integrator C Series , Cisco TelePresence System EX Series |
TC4.0.0 |
No issues found |
| Cisco TelePresence System Quick Set C20, Cisco TelePresence Codec C40, Cisco TelePresence Codec C60, Cisco TelePresence Codec C90, Cisco TelePresence System EX90, Cisco TelePresence System Integrator C Series |
TC3.1.0 |
Video does not work when 4CIF H.263 is sent to a C-series endpoint. |
| Cisco TelePresence System TX 1300 47, Cisco TelePresence System 500-32, Cisco TelePresence System TX1300 47, Cisco TelePresence System TX1310 65, Cisco TelePresence System TX9000, Cisco TelePresence System TX9200 |
TX6.0.0 |
Tested to work with the Cisco MCU 4500 series registered to VCS version X7.2, X7.1, or X7.0, if the system running TX software is registered to Cisco Unified Communications Manager Version 9.1(1) or 8.6(2a)SU3.
For more interoperability information about products running TX6.0 software, refer to the Cisco TelePresence TX System Software Version Compatibility and Interoperability with Other Devices—6.0.x Releases at the following URL: http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/compatibility/tx_sw_compatibility_6_0.html
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| Classic 1000, Classic 2500, Classic 6000, Classic 880 |
E5.3 |
If experiencing problems with encryption, change the encryption setup on the endpoint from Auto to AES. |
| Classic 1000, Classic 2500, Classic 6000, Classic 880 |
< B.10 / E5.3 |
AES encryption may not work. |
| Classic 1000, Classic 2500, Classic 6000, Classic 880 |
< B.10 / E5.3 |
Endpoint crashes due to large capability sets.
If you are connecting to the MCU through an ISDN gateway, the endpoint can crash due to large capability sets being sent by the MCU. To rectify this problem, go to Settings > Conferences. For Maximum video size to Receive 4CIF. Set Transmit MAX to disable H.263+. |
| Classic 1000, Classic 2500, Classic 6000, Classic 880 |
E5.3 |
H.323: Issues with encryption.
When calling out from a conference to a TANDBERG Classic with encryption enabled, encryption will oscillate on and off quickly making video in both directions very poor.
Workarounds:
- Disable encryption on the endpoint
- Call in to conference via autoattendant
- Decrease call bandwidth to <=768Kbps
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Aethra
| Product(s) |
Software release | Comments |
|---|
| X3 |
11.2.2 |
In SIP calls, audio may not work especially when bandwidth is low. |
| X3 |
11.2.2 |
There may be lipsync issues because of the RTCP timestamps sent by the X3. |
LifeSize
| Product(s) |
Software release | Comments |
|---|
| Room, Room 200 |
LS_RM1_4.2.7(8) |
SRTP encryption issues.
Calls to LifeSize endpoints cannot be established if the MCU is set to use SRTP encryption. To rectify this issue, go to Settings > Encryption and select TLS only or Disabled for SRTP encryption. |
Polycom
| Product(s) |
Software release | Comments |
|---|
| HDX, HDX 8006, HDX 8000 |
2.6.0 |
SIP H.263 calls do not work if content is enabled on the MCU. Disable content or use H.264. |
| HDX 9000 |
2.5.0.8 |
VSX can reduce the bandwidth of the content channel.
Sometimes the VSX can reduce the bandwidth of the content channel to zero, stopping content altogether. To avoid this on the VSX go to System > Admin Settings > Network > IP > QOS > Page 2 of 2 and uncheck Dynamic Bandwidth.
To stop this affecting other content views, on the MCU go to Settings > Content and set a minimum bit rate for the content channel.
Note: Polycom are aware of this issue and it is being addressed in their next release. |
| QDX 6000 |
3.0.2181 |
When H.261 is negotiated, the endpoint fails to send video.
When H.261 is negotiated, the endpoint fails to send any media despite the logical channels being open. This is a known QDX issue.
H.261 can be deselected either when calling out to a participant from the web interface (using the Custom codec selection option), or as an MCU-wide option on the Settings > Conferences page. |
| ViewStation 512, ViewStation SP, FX |
7.5.4 |
This endpoint does not support H.239. |
| VSX 7000, VSX 7000e |
9.0.6 |
w480p (848 x 480) resolution not supported.
On the MCU, go to Settings > Conferences. For Transmitted video resolutions select 4:3 resolutions only to prevent this resolution being transmitted. |
Sony
| Product(s) |
Software release | Comments |
|---|
| PCS-G50 |
2.61 |
There may be lipsync issues because of the RTCP timestamps sent by the G50. |
| PCS-XG80 |
2.04 |
Far End Camera Control does not work in SIP calls. |
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