Cisco TelePresence

Interoperability Database

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We endeavor to make our Cisco TelePresence products interoperable with all relevant standards-based equipment. Although it is not possible to test all scenarios, the testing on which this data is based covers most common functions of the listed endpoints and infrastructure.

The following pages describe the software releases that were tested for interoperability with Cisco TelePresence products. The results are grouped by product range. It is not possible to guarantee that all the models listed in the Product(s) column have been tested with the specified software release, although to the best of our knowledge we believe that all such models are interoperable with the associated software release. The absence of a device or release does not imply a lack of interoperability.

Cisco TelePresence MCU Series products software version 3.0

Show data for version: 4.5(1.72)4.5 (1.85)4.5 (1.71)4.54.44.34.24.14.03.02.4

Cisco TelePresence

Product(s) Software releaseComments
Cisco IP Video Phone E20 TE1.0 When making an encrypted call, Far End Camera Control (FECC) does not work.
Cisco Jabber Video for TelePresence (Movi) v2.1 Specific settings are required for Movi 2.1 to work with Codian MCUs. We recommend using Movi 4.0 with Codian MCUs.
For Movi 2.1 to work with a Codian MCU, go to Settings > Conferences. For:

  • Maximum video size, select either Recieve CIF, Transmit CIF or Receive CIF, Transmit 4CIF
  • Video codecs to MCU and Video codecs from MCU, select H.263
Cisco TelePresence System 1000 MXP, Cisco TelePresence System 1700 MXP, MXP 3000, MXP 6000 F6.3 Pixilation can occur on the existing content channel after disabling and renabling the content channel.
Cisco TelePresence System 1000 MXP, Cisco TelePresence System 1700 MXP, MXP 3000, MXP 6000 F6.3 Outgoing calls to endpoints do not support encrypted BFCP content.
Cisco TelePresence System 1000 MXP, MXP 3000, MXP 6000 <=F5.0 Not recommended.
Cisco TelePresence System 1000 MXP, MXP 3000, MXP 6000 F5.4, F5.3 Not tested.
Cisco TelePresence System 1700 MXP, Cisco TelePresence System 1000 MXP, MXP 3000, MXP 6000 F7.0, F6.3 SIP TLS calls do not connect when the endpoint is set to verify the TLS certificate.
Classic 1000, Classic 2500, Classic 6000, Classic 880 B10.3 If experiencing problems with encryption, change the encryption setup on the endpoint from Auto to AES.
Classic 1000, Classic 2500, Classic 6000, Classic 880 E5.3 If experiencing problems with encryption, change the encryption setup on the endpoint from Auto to AES.
Classic 1000, Classic 2500, Classic 6000, Classic 880 E5.3 H.323: Issues with encryption.
When calling out from a conference to a TANDBERG Classic with encryption enabled, encryption will oscillate on and off quickly making video in both directions very poor.

Workarounds:

  • Disable encryption on the endpoint
  • Call in to conference via autoattendant
  • Decrease call bandwidth to <=768Kbps
Classic 1000, Classic 2500, Classic 6000, Classic 880 < B.10 / E5.3 Endpoint crashes due to large capability sets.
If you are connecting to the MCU through an ISDN gateway, the endpoint can crash due to large capability sets being sent by the MCU. To rectify this problem, go to Settings > Conferences. For Maximum video size to Receive 4CIF. Set Transmit MAX to disable H.263+.
Classic 1000, Classic 2500, Classic 6000, Classic 880 < B.10 / E5.3 AES encryption may not work.
Edge Series F6.3 Pixilation can occur on the existing content channel after disabling and renabling the content channel.
Edge Series F6.3 Outgoing calls to endpoints do not support encrypted BFCP content.
Edge Series F6.3 SIP TLS calls do not connect when the endpoint is set to verify the TLS certificate.
MXP 990 F8.0 Problems transmitting H.239.
When transmitting H.239 from the MXP 990, stopping and restarting the H.239 transmission can cause the main video to stop if it is H.264 encoded. We recommend using H.263 or H.263+ video when transmitting H.239 from this endpoint.

Setting up H.239 on the TANDBERG MXP Series & Edge Series: On the endpoint, go to Control Panel > Presentation and select Enable H.239.

Note: H.239 does not apply to SIP endpoints

Tandberg 150 MXP L4.0 Not recommended.
Tandberg 150 MXP L3.1 and older Far End Camera Control (FECC) not supported.

Cisco

Product(s) Software releaseComments
Cisco Unified Video Advantage 2.0.2 Cisco Call Manager 5 requires H.264 to be disabled on the MCU.
When using the Unified Video Advantage with Cisco Call Manager 5, you must disable H.264 on the MCU. To do this, go to Settings > Conferences.

Avaya

Product(s) Software releaseComments
Scopia XT Executive 240 8.3.0.89 Video issues when using ISDN.
The video can freeze when H.264 at higher bandwidths. To avoid this, disable H.264 on the ISDN GW/MCU/Endpoint. Alternatively, place the call at a lower bandwidth.
Scopia XT Executive 240 8.3.0.89 H.323 encrypted call issues.
Encrypted G.729 from the Polycom PVX endpoint can produce distortion. To avoid this, either make an unencrypted call, or use a different audio codec.

Emblaze-VCon

Product(s) Software releaseComments
HD 3000 2.8 MCU can only send CIF H.239
The MCU can only send CIF H.239 to the HD3000 because that is the highest resolution they have in common on the H.239 stream.
HD 3000 2.7, 2.6 Frame errors when using H.263+
Very high frame errors when using H.263+. We recommend disabling H.263+ on the MCU. To do this, go to Settings > Conferences and enable H.263.
HD 5000 3.5 Not recommended.
No logical channels opened, hence no audio or video.
vPoint HD 7.1, 7.0 Video quality when connecting to the MCU 4500 and MSE 8510
When connecting to the MCU 4500 and the MSE 8510:

MCU -> vPoint: w720p @ 30fps
vPoint -> MCU: QVGA @ 30fps

vPoint HD 7.1 Video corruption to MSE 8510 blades
There is video corruption to MSE 8510 blades at bandwidths above 384k. When using vPoint with an 8510 blade we recommend connecting at 384k or below.

Grandstream

Product(s) Software releaseComments
GXV 3000 1.0.1.7 H.264 fails.

LifeSize

Product(s) Software releaseComments
Room, Team 3.5.2, 3.0.7 Reduced SVGA video quality.
Sending SVGA H.239 to a Lifesize Room can cause it to send multiple fast update requests which can reduce video quality.
Room, Team 3.0.0 Low bandwidths when using H.239.
The endpoint can flow control the main video down to very low bandwidths when receiving H.239.
Room, Team 2.6.5, 2.6 H.239 content issues.
H.239 content is displayed toward the left of the screen rather than being centred or stretched to fill.
Room, Team 2.13, 2.5.2 Video can drop briefly when the transmitted resolution changes.
Video can drop briefly when the transmitted resolution changes. On the MCU, go to Settings > Conferences and uncheck Video receive bit rate optimization to prevent this.
Room, Team 2.13 H.263+ available at 4CIF only.
Room, Team 2.13 H.239 available at CIF only.
Room, Team 2.6.5, 2.6, 2.5.2 H.263+ receiving content via H.239.
When the H.263+ codec is receiving content via H.239 it can only receive it at CIF or 4CIF resolution. This can lead to the LifeSize endpoint not receiving any H.239 content if the sent resolution is greater than CIF or 4CIF.
Room, Team 3.5.2 SRTP encryption issues.
Calls to LifeSize endpoints cannot be established if the MCU is set to use SRTP encryption. To rectify this issue, go to Settings > Encryption and select TLS only or Disabled for SRTP encryption.
Room, Team 3.5.0 LifeSize incorrectly advertises its resolution resulting in low resolution calls.

Polycom

Product(s) Software releaseComments
HDX 2.0.3.1 HDX can reduce the bandwidth of the content channel.
Sometimes the HDX can reduce the bandwidth of the content channel to zero, stopping content altogether. To avoid this on the VSX, go to System > Admin Settings > Network > IP > QOS > Page 2 of 2 and uncheck Dynamic Bandwidth.

To stop this affecting other content views, on the MCU go to Settings > Content and set a minimum bit rate for the content channel.

Note: Polycom are aware of this issue and it is being addressed in their next release.

HDX 2.0.3.1 The first five seconds of audio from the Polycom HDX is distorted when using G.722.1 Annex C.
HDX 1.0.2 Not recommended.
ViewStation 512, ViewStation SP, FX 7.5.4 Problems with Far End Camera Control.
FECC will not work if floor and chair control pass-through is enabled on the ISDN GW. To disable this feature, go to Settings > ISDN.
ViewStation 512, ViewStation SP, FX 7.5.4 This endpoint does not support H.239.
ViewStation EX 6.0.3 Does not work with resolutions >4CIF.
ViewStation EX, VS 4000 6.0.5, 6.0.3, 5.1.2 No H.239 support on this endpoint.
ViewStation FX 6.0.5, 6.0.4, 6.0.1, 5.1.2 No H.239 support on this endpoint.
VSX 3000, VSX 5000 <8.0.3 Not recommended.
VSX 3000, VSX 5000, VSX 7000e, VSX 8000 8.5.1, 8.0.3 H.264 is limited to CIF resolution.
VSX 3000, VSX 5000, VSX 7000e, VSX 8000, VSX 7000 8.0.3, 9.0.1, 8.7, 8.5.3, 8.5.2, 8.5.1 w480p (848 x 480) resolution not supported.
On the MCU, go to Settings > Conferences. For Transmitted video resolutions select 4:3 resolutions only to prevent this resolution being transmitted.
VSX 7000, VSX 3000, VSX 5000, VSX 7000e, VSX 8000 9.0.1 VSX can reduce the bandwidth of the content channel.
Sometimes the VSX can reduce the bandwidth of the content channel to zero, stopping content altogether. To avoid this on the VSX go to System > Admin Settings > Network > IP > QOS > Page 2 of 2 and uncheck Dynamic Bandwidth.

To stop this affecting other content views, on the MCU go to Settings > Content and set a minimum bit rate for the content channel.

Note: Polycom are aware of this issue and it is being addressed in their next release.

Sony

Product(s) Software releaseComments
PCS-1500 4.54 Fails to respond if H.264 is advertised over ISDN.
Fails to respond if H.264 is advertised over ISDN. To rectify this issue, go to Settings > ISDN and enable Legacy capabilities on the ISDN Gateway.
PCS-TL30 1.24 FECC does not work.
PCS-XG80 2.02, 2.01 When dialing to an MCU no video is received.
PCS-XG80 2.02 Dialing to an XG80 from an MCU.
Calling to an XG80 can fail if you dial within ten seconds of hanging up a previous call.