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We endeavor to make our Cisco TelePresence products interoperable with all
relevant standards-based equipment. Although it is not possible to test all
scenarios, the testing on which this data is based covers most common functions
of the listed endpoints and infrastructure.
The following pages describe the software releases that were tested for
interoperability with Cisco TelePresence products. The results are grouped by
product range. It is not possible to guarantee that all the models listed in the
Product(s) column have been tested with the specified software release, although
to the best of our knowledge we believe that all such models are interoperable
with the associated software release. The absence of a device or release does
not imply a lack of interoperability.
Cisco TelePresence
| Product(s) |
Software release | Comments |
|---|
| Cisco IP Video Phone E20 |
TE4.1.1 |
Tested H.323, SIP, CUCM to VCS, and CUCM to MCU.
- The endpoint does not correctly signal a deliberate disconnection, so the MCU treats it as an unexpected disconnection and may redial if configured to redial on unexpected disconnections (CSCud34448).
|
| Cisco Jabber for iPad |
9.1 (20014) |
Tested SIP and SIP to H.323 interworking. |
| Cisco Jabber for Windows |
9.0.5 (11368) |
Tested CUCM to VCS and CUCM to MCU. |
| Cisco Jabber Video for TelePresence (Mac OSX) |
4.5(16582) |
Tested SIP and SIP to H.323 interworking.
- Jabber Video will display the video from the MCU in the wrong aspect ratio when using the H.263 codec. Under normal circumstances H.264 or H.263+ is used in preference to H.263 (CSCtx91864).
- Video from some MCU models to this endpoint is displayed in the wrong aspect ratio when the MCU is in SD media port mode. This affects MCU MSE Series, MCU 4200 Series, and MCU 4500 Series (CSCud33382).
|
| Cisco Jabber Video for TelePresence (Windows) |
4.5(16582) |
Tested SIP and SIP to H.323 interworking.
- Video from some MCU models to this endpoint is displayed in the wrong aspect ratio when the MCU is in SD media port mode. This affects MCU MSE Series, MCU 4200 Series, and MCU 4500 Series (CSCud33382).
|
| Cisco TelePresence Conductor |
XC2.3 |
Tested with 4.4(3.57): Encryption indicator not correct for MCU Rendezvous calls. |
| Cisco TelePresence Conductor |
XC2.2 |
|
| Cisco TelePresence Conductor |
XC2.1 |
No issues found. |
| Cisco TelePresence Conductor |
XC2.0 |
|
| Cisco TelePresence Content Server |
S5.3 |
Tested H.323 and SIP.
- On some MCU models, audio may be distorted or fail to decode if G722.1 codec is negotiated with this endpoint (CSCty01044). This affects MCU MSE Series, MCU 4200 Series, and MCU 4500 Series.
- H.323 audio only calls to a TCS will not be recorded (CSCud41359).
|
| Cisco TelePresence C Series, Cisco TelePresence MX Series, Cisco TelePresence SX20 Quick Set, Cisco TelePresence System EX Series, Cisco TelePresence System Integrator C Series |
TC6.0.0 |
No issue found |
| Cisco TelePresence Management Suite (TMS) |
14.4 |
No major issues found in testing. |
| Cisco TelePresence System 500-32 |
1.9.2(19) |
Tested CUCM to VCS and CUCM to MCU.
- The CTS 1300-47 endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior (CSCud21801).
|
| Cisco TelePresence System 500-32 |
1.9.2(19) |
Tested CUCM to VCS and CUCM to MCU.
- The endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior (CSCud21801).
- Video appears with a black border when the MCU is configured to allow only 4:3 outgoing aspect ratios. Work around this issue by not restricting the MCU to 4:3 only (CSCud34601).
|
| Cisco TelePresence System 500-32 |
1.9.2(19) |
Tested CUCM to VCS and CUCM to MCU.
- Video to CTS 3000 is periodically corrupted (CSCtx91858).
- This endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior (CSCud21801).
|
| Cisco TelePresence System 500-32 |
1.9.2(19) |
Tested CUCM to VCS and CUCM to MCU.
- Calls on the CUCM to VCS path between this endpoint and the MCU 5300 Series show video corruption on the endpoint (CSCtz98039).
- Video corruption is present on the PIN entry screen when this endpoint connects to an MCU in HD mode on the CUCM to VCS call path (CSCud21804).
- Video on the endpoint appears with a distorted aspect ratio and a black border when the MCU is configured to allow only 4:3 outgoing aspect ratios. Work around this issue by not restricting the MCU to 4:3 only (CSCud34601).
- This endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior (CSCud21801).
|
| Cisco TelePresence System 500-37, 1000, 1100, 1300-65, 3000, 3010, 3200, and 3210 |
1.10 |
Tested to work with the Cisco MCU 4500 series registered to VCS version X7.2, X7.1, or X7.0, if the system running TX software is registered to Cisco Unified Communications Manager Version 9.1(1) or 8.6(2a)SU3.
For more information about products that are compatible with systems running CTS 1.10 software, refer to the Cisco TelePresence System Software Version Compatibility - 1.10 Releases document at the following URL: http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_10/compatibility/cts_compatibility_1_10.html |
| Cisco TelePresence System 1700 MXP |
F9.1.2 |
Tested H.323 and SIP.
- FECC negotiation can take several seconds on SIP calls (CSCty04059).
- SIP calls over UDP to MXP/C Series fail if all codecs are enabled. To workaround this issue, disable G.722.1 (CSCum37085).
|
| Cisco TelePresence System Quick Set C20, Cisco TelePresence Codec C40, Cisco TelePresence Codec C60, Cisco TelePresence Codec C90, Cisco TelePresence System EX60, Cisco TelePresence System EX90, Cisco TelePresence MX200, Cisco TelePresence MX300, Cisco TelePresence SX20 Quick Set, Cisco TelePresence System Integrator C Series , Cisco TelePresence System EX Series, Cisco TelePresence MX Series |
TC5.1.4 |
Tested H.323, SIP, CUCM to VCS, and CUCM to MCU. |
| Cisco TelePresence System Quick Set C20, Cisco TelePresence Codec C40, Cisco TelePresence Codec C60, Cisco TelePresence Codec C90, Cisco TelePresence System EX60, Cisco TelePresence System EX90, Cisco TelePresence MX200, Cisco TelePresence MX300, Cisco TelePresence SX20 Quick Set, Cisco TelePresence System Integrator C Series , Cisco TelePresence System EX Series, Cisco TelePresence MX Series |
TC5.1.4 |
Tested H.323 and SIP. |
| Cisco TelePresence System Quick Set C20, Cisco TelePresence Codec C40, Cisco TelePresence Codec C60, Cisco TelePresence Codec C90, Cisco TelePresence System EX60, Cisco TelePresence System EX90, Cisco TelePresence MX200, Cisco TelePresence MX300, Cisco TelePresence SX20 Quick Set, Cisco TelePresence System Integrator C Series , Cisco TelePresence System EX Series, Cisco TelePresence MX Series |
TC5.1.4 |
Tested H.323, SIP, CUCM to VCS, and CUCM to MCU.
- Video from EX90 endpoint to MCU may be displayed in wrong aspect ratio when using H.263+ (CSCud33351).
- SIP calls over UDP to MXP/C Series fail if all codecs are enabled. To workaround this issue, disable G.722.1 (CSCum37085).
|
| Cisco TelePresence System TX 1300 47, Cisco TelePresence System 500-32, Cisco TelePresence System TX1300 47, Cisco TelePresence System TX1310 65, Cisco TelePresence System TX9000, Cisco TelePresence System TX9200 |
TX6.0.0 |
Tested to work with the Cisco MCU 4500 series registered to VCS version X7.2, X7.1, or X7.0, if the system running TX software is registered to Cisco Unified Communications Manager Version 9.1(1) or 8.6(2a)SU3.
For more interoperability information about products running TX6.0 software, refer to the Cisco TelePresence TX System Software Version Compatibility and Interoperability with Other Devices—6.0.x Releases at the following URL: http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/compatibility/tx_sw_compatibility_6_0.html |
| Cisco TelePresence Video Communication Server (VCS) |
X8.1.1 |
No issues. |
| Cisco TelePresence Video Communication Server (VCS) |
X7.2 |
- An encrypted H323 to SIP call on the CUCM to VCS path to a CTS endpoint may fail to show video on the CTS if the conference is set to encryption optional (CSCud43073).
|
| Cisco TelePresence Video Communication Server (VCS) |
X8.2 |
No issues. |
| Tandberg 150 MXP |
L6.1.0 |
Tested H.323 and SIP. |
| TANDBERG Gatekeeper |
N5.2 |
Tested H.323. |
Cisco
| Product(s) |
Software release | Comments |
|---|
| Cisco UC Integration(TM) for Microsoft Lync |
8.5 (229.20137) |
Tested CUCM to VCS and CUCM to MCU.
- Pressing hold resume on the endpoint may result in lower resolution video transmission from the MCU.
|
| Cisco Unified Communications Manager |
9.0.1 |
- Calls from Cisco Unified IP Phone 9971 via the CUCM to VCS path result in no audio/video from the endpoint. (CSCub97604).
- 60fps capable endpoints may not be able to negotiate 60fps with the MCU when the call is made via the CUCM to VCS path.
- CUCM may not correctly respond to mid-call renegotiation from the MXP on a call to the MCU via the CUCM to MCU path (CSCtx16122).
|
| Cisco Unified IP Phone 9951, Cisco Unified IP Phone 9971 |
9-3-1-33 |
Tested CUCM to VCS and CUCM to MCU.
- Calls from Cisco Unified IP Phone 9971 to the MCU on the CUCM to MCU path result in no audio/video from the endpoint (CSCub97604).
- Video to Unified IP Phone 9971 may appear cropped by the screen boundary. As a result, presentation (that goes in main video with this endpoint) may also appear cropped (CSCto96806).
|
| Cisco Unified Personal Communicator |
8.6.3.20802-1.2.148 |
Tested CUCM to VCS and CUCM to MCU.
- Pressing hold resume on the endpoint may result in lower resolution video transmission from the MCU.
|
| Cisco Unified Video Advantage |
2.2(2) |
Tested CUCM to VCS and CUCM to MCU.
- The endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior (CSCud45901).
|
GNU
| Product(s) |
Software release | Comments |
|---|
| Gatekeeper (GnuGk) |
2.3.1 |
Tested H.323. |
LifeSize
| Product(s) |
Software release | Comments |
|---|
| Room 200 |
4.7.21 |
Tested H.323 and SIP.
- Encrypted SIP calls are not supported between the MCU and this endpoint.
- G.722.1 Annex C is not supported on SIP calls between the MCU and this endpoint.
|
| Team |
LS_TM1_4.1.1(17) |
Tested H.323 and SIP.
- Encrypted SIP calls are not supported between the MCU and this endpoint.
- G.722.1 Annex C is not supported on SIP calls between the MCU and this endpoint.
|
Microsoft
| Product(s) |
Software release | Comments |
|---|
| Microsoft Lync through Cisco TelePresence Advanced Media Gateway |
4.0.7577.4103 |
Tested H.323 and SIP. Tested with Cisco TelePresence Advanced Media Gateway version 1.1(1.34).
- The endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior.
|
Polycom
| Product(s) |
Software release | Comments |
|---|
| HDX 4500 |
3.0.3.1-19040 |
Tested H.323 and SIP.
- The Polycom HDX 4500 is unable to decode video or content sent by the MCU in the aspect ratio 1600x1200. (CSCts46398 / Polycom reference: VIDEO-90136)
- Using only Siren 14 audio codec with this endpoint is not supported. However, if the MCU does not apply this restriction, the parties will successfully interoperate using a different audio codec.
- The endpoint is not capable of simultaneously sending H.263+ main video and H.264 content. All other codec combinations work.
- H.261 video between MCU and this endpoint does not work over SIP.
- The endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior.
|
| HDX 4500 |
3.1.0.1-31003 |
When an HDX 4500 dials into an MCU that is only H261 video codec enabled, video and audio works fine. However if dialling HDX 4500 from MCU, calls may connect as audio only.
To work around this issue, use one of the following options:
- Use the HDX 4500 to dial into a conference on the MCU.
- Dial out from the MCU at a bitrate less than 2MB.
|
| MGC-50 |
9.0.3.1 |
Tested H.323.
- H.264 video between the MGC and the MCU is not supported if the call bandwidth is 384 kbps or less. To avoid this, either use a higher bandwidth or disable H.264 when dialing the MGC using custom codec selection (CSCts46389).
|
| PathNavigator |
7.00.03 |
Tested H.323. |
| VVX 1500 |
4.0.2.11307 |
Tested H.323 and SIP.
- Due to inaccurate timestamps sent by this endpoint, lip synchronization cannot be guaranteed.
- When calling over SIP, this endpoint only supports the first audio and video codecs that it advertises. If the MCU chooses a different audio or video codec from the advertised set, the endpoint may not be able to decode the audio or video from the MCU.
- The endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior.
|
RadVision
| Product(s) |
Software release | Comments |
|---|
| Scopia XT1000 |
2.5.406 |
Tested H.323 and SIP.
- BFCP is only supported on inbound calls to the MCU. (CSCtz21165)
- The endpoint does not respond properly to commands to mute/unmute audio/video from MCU. Using this feature with this endpoint may lead to unexpected behavior.
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Sony
| Product(s) |
Software release | Comments |
|---|
| PCS-G50 |
2.72 |
Tested H.323 and H.323 to SIP interworking.
- At low bandwidths this endpoint may not handle audio properly. You can mitigate this by disabling AAC codec for this endpoint.
- The endpoint does not correctly signal a deliberate disconnection, so the MCU treats it as an unexpected disconnection and may redial if configured to redial on unexpected disconnections.
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| PCS-XG80 |
2.36 |
Tested H.323 and SIP.
- An H.323 call to an encryption-required conference may result in no video or delay in starting video.
- The MCU 5300 Series cannot use AAC-LC with this endpoint.
- When calling over SIP, this endpoint only supports the first audio and video codecs that it advertises. If the MCU chooses a different audio or video codec from the advertised set, the endpoint may not be able to decode the audio or video from the MCU.
- On H.323 calls the endpoint does not correctly signal a deliberate disconnection, so the MCU treats it as an unexpected disconnection and may redial if configured to redial on unexpected disconnections.
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